DutyLineHub Terms of Service

1. Introduction

Welcome to DutyLineHub. These terms govern your access to services, digital products, and goods provided by DutyLineHub effective 2025.

2. Company Information

DutyLineHub is located at 100 Queen Street West, Toronto, Ontario M5H 2N1, Canada. Contact us via phone +14167151230 or our contact form. Business ID: 057492043.

3. Services

DutyLineHub provides import and export operations consulting including advice on classification, compliance review, and process optimization. Service details are available via our contact form.

4. Digital Information Products

Digital products include guides, reports, and recorded webinars on import and export procedures. Access is granted upon purchase and delivered electronically.

5. Physical Goods

Physical goods include printed guides and reference materials shipped to your address. Shipping times vary by location.

6. Refund Policy

6.1 Services

Refund requests for consulting sessions must be submitted at least 48 hours before the scheduled session. If you reschedule with 48 hours notice, we will transfer your session to a new date at no cost. Sessions canceled less than 48 hours before the scheduled time are not eligible for a refund due to reserved consultant availability. Approved refunds are processed within 14 days to the original payment channel.

6.2 Digital Information Products

Digital guides, reports, and webinars qualify for a 15-day satisfaction guarantee. To request a refund within this period, submit a request via our contact form. Products accessed or downloaded after purchase are not eligible for a refund. Approved refunds are processed within 14 days to the payment channel used at purchase.

6.3 Physical Goods

Physical goods may be sent back for a refund within 30 days of delivery if they are unused and in original packaging. Shipping fees are not refundable unless DutyLineHub shipped the wrong item. To initiate a shipment back, contact us via contact form. Once we receive and inspect the item, a refund will be issued within 14 days.

7. Modifications

DutyLineHub may revise these terms at any time. Continued access after changes constitutes acceptance of the updated terms.

8. Contact

For questions or requests, reach out via phone +14167151230 or our contact form.